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Our Clients' Perspective “We have been processing with DJA for over ten years and have always been impressed by their commitment to customer support and client education. Their on site training and yearly seminars have kept our staff fluent in the ever-changing world of financial aid. We process electronically with DJA and experience a quick turnaround time on our award letters and payments. As the president of our seven institutions, I have always felt secure with DJA as our servicer.” - Dick Shepard, President, Heritage College “When I think of DJA, I think of the peace of mind I have gained in knowing our files are completed accurately and our schools are in compliance with current USDE regulations. We have had DJA as our servicer for nearly twenty years now and as President of our schools, I appreciate that things continue to run smoothly. I know if I need something right away, like for an upcoming audit, I can count on DJA to get me the information immediately. I would highly recommend DJA as a financial aid servicer to any institution.” - Mark Oswald, President, Iowa School of Beauty “We have been working with DJA for ten years and have consistently had clean audits. Initially, we were hesitant to work with a third party servicer that was out of state, but DJA quickly eased our concerns by providing excellent customer service and support that greatly exceeded our expectations. They adapted the services they provide to meet the individual needs of our college. We could not imagine our financial aid office without Deborah John & Associates!” - Jennifer Minkiewicz, Director of Financial Aid, Virginia Marti College of Art & Design “I have worked with other financial aid servicers and the staff at DJA is by far superior. Anytime you call you can always get a hold of a representative, including Deborah herself! Not only is the service at DJA excellent, so is the accuracy by which they review our files. In the time our school has contracted with DJA, we have never been cited in a program review or audit.” - Michael Reilly, FA Director, Computer Career Center “DJA has been our servicer for 18 years, it’s like having your own in-house service. As an owner of three schools, I know the FA will be correct. If we have questions, we get a real person on the phone and a correct answer within seconds from the DJA staff. On special weekends, we have had Deborah’s cell number for emergencies, making those six-day enrollments easy. How many companies will do that? Only DJA! We have had two program reviews with no findings either time. DJA ensures compliance in every respect. With DJA as our servicer, I sleep very well at night.” - Joe Hancock, President/Owner, The Superior Company |
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